MTA offers hardware, software, and operational support on all common linear and non-linear systems including associated peripherials.
Whether the system has stopped booting, is dropping frames, or slowing to a crawl, our staff can help you diagnose and fix the problem. If you are in need of operational support we can help you there too! We have staff members that specialize in each of the 3 major NLEs. In fact, each is a certified instructor and certified user for their chosen system. We have several diffirent support options for both per-call and contract support. Click the link for MTA Contracts to the left for a detailed listing of our contract and non-contract rates and options.
Why Choose MTA for Technical Support? – Experience the MTA Difference!
• One Stop Shop For Media Professionals
We are not just a support center. We also provide training, preventative maintenance, repair services, consultation and integration. We can help you with both technical and user issues, because our staff not only provides support and repair services, but we also provide certified instruction on a wide variety of software packages. As an MTA support customer, you have access to our knowledge base, our monthly newsletters and all of the other MTA services at discounted rates. We have a large supply of spare parts and loaner systems are usually available to keep you up and running. We are your total solution for all of your digital media needs.
• Prompt, Courteous Support (24 x 7)
You will always receive prompt courteous support. Our support center is local and well staffed. Your call and or email will not be routed to a call center overseas and you will not be put on eternal hold. In most cases, your support technician will resolve your issues over the telephone and/or via email, but if a site visit is necessary, we can normally have a technician to your site within 24 hours. Whether you have a quick technical question or you need engineering and consultation services, we can help you.
• We Know What We Are Doing
All of our support technicians and instructors are manufacturer certified and experienced professionals with real world experience. Our support technicians and trainers know broadcast, production, post production and new media. We have installed hundreds of systems and we may already be familiar with your system, your facility and/or your staff. Our technicians can handle your system issues, problems with 3 rd party peripherals as well as overall integration issues. We can troubleshoot your problems and assist you with RMAs, if necessary.
• Your Money's Worth / Satisfaction Guaranteed
We provide cost effective solutions for every budget. All of our services are competitively priced and we can customize our services to meet any budget requirements (see our Support Package Options). We are a service business, so we have to earn your business every day. We stand behind everything that we do.
• We Make it Easy
You can contact us toll free or via the web. We have flexible support and training programs. You can come to us or we can come to you and we can provide whatever type of tracking and/or record keeping that you need. We are locally owned and operated, so we can be flexible and respond quickly to your needs.
• Strong Track Record
We have seen and successfully resolved thousands of broadcast/production issues. We currently support a number of large broadcast and cable operations across the country and we continue to invest in our people and our resources to better serve you.
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